Shipping
We currently ship only to New Zealand addresses.
Most orders within New Zealand are shipped by either PBT, Post Haste, Fastways (residential and business addresses) or New Zealand Post (PO box, RD and other postal-only addresses).
We can ship to any address in New Zealand for a fee of $8.5 for residential addresses and $19 for rural address.
We usually ship in 1 to 2 business days and you should receive your items within 3-5 business day.
Free Shipping
All orders over $149 will be shipped for free.
Online Purchases Returns Policy
You may exchange or return most new, unopened items, with original tags attached within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of Small Planet Sports receiving the returned items. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us via sales@smallplanetsports.com or phone (03)442 5397. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that can't be returned:
All purchases on climbing equipment, underwear or personal hygiene items and gift cards are final and cannot be returned other than where a right to a refund, replacement or repair exists under consumer law.
Exchange Policy
If you chose the wrong size and need something larger or smaller, or if you would prefer another colour. As long as you can return the item with the original packaging and ensure all the tags are still attached we are more than happy to exchange your purchase.
Warranty
Should the product be damaged on arrival, or if you discover any defects in your product, please contact us via sales@smallplanetsports.com or 03-4425397. We will organise with you to return the item for assessment. After assessment we will approve repair, a replacement or refund as appropriate. All products are warranted against defects in manufacturing or materials over the reasonable life of the item.